Privacy Policy

PRIVACY POLICY

1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how your personal data is handled when you use our website. Personal data refers to all data that can identify you personally.

1.2 The controller responsible for the processing of data on this website in accordance with the General Data Protection Regulation (GDPR) is Solara Auckland. The controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data. Contact: info@solara-auckland.com.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries sent to the controller). You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser's address bar.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

When you use our website for informational purposes only, i.e., without registering or providing us with information, we collect only the data that your browser transmits to our server (so-called server log files). When you access our website, we collect the following data that is technically necessary to display the website:

  • The website visited
  • Date and time of access
  • Amount of data transmitted in bytes
  • Source/link from which you accessed the site
  • Browser used
  • Operating system used
  • IP address (if applicable: in anonymized form)

The processing is carried out pursuant to Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be transferred or used otherwise. However, we reserve the right to check the server log files subsequently if concrete indications point to unlawful use.

3) COOKIES

To make our website attractive and enable certain functionalities, we use cookies on various pages. Cookies are small text files stored on your device. Some of the cookies we use are deleted after the end of your browser session (session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). Persistent cookies are automatically deleted after a specified period, which can vary depending on the cookie.

Some cookies help simplify the ordering process by saving settings (e.g., remembering the contents of a virtual shopping cart). If personal data is also processed through individual cookies implemented by us, the processing is carried out either for the execution of the contract under Art. 6(1)(b) GDPR or to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly design pursuant to Art. 6(1)(f) GDPR.

We may collaborate with advertising partners who help us make our online presence more interesting for you. For this purpose, cookies from partner companies may also be stored on your device when you visit our website (third-party cookies). Details about the usage of such cookies and the data collected will be provided separately within this privacy policy.

Please note that you can configure your browser to notify you of cookie usage and allow or deny them on a case-by-case basis or generally exclude them. Each browser differs in managing cookie settings. Instructions can be found in the help menu of each browser:

Internet Explorer:

https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en

Safari: https://support.apple.com/kb/ph21411?locale=de_DE

Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that the functionality of our website may be limited if cookies are not accepted.

4) CONTACTING US

When contacting us (e.g., via contact form or email), personal data is collected. The specific data collected depends on the contact form fields. This data is used solely for the purpose of responding to your request or contacting you, and for the technical administration associated with it. The legal basis for processing is our legitimate interest in responding to your inquiry under Art. 6(1)(f) GDPR. If your inquiry aims to conclude a contract, Art. 6(1)(b) GDPR also applies. Your data will be deleted once your request has been fully resolved unless statutory retention obligations apply.

5) DATA PROCESSING FOR ACCOUNT CREATION AND CONTRACT EXECUTION

Personal data will continue to be collected and processed if you provide it to us for contract execution or when creating a customer account, pursuant to Art. 6(1)(b) GDPR. The specific data collected is evident from the respective input forms. Deletion of your account is possible at any time by notifying info@solara-auckland.com. Your data will be stored and used for contract execution. Once the contract has been fully processed or your account is deleted, your data will be blocked considering retention periods under tax and commercial law and deleted after these periods unless you have consented to further data usage.

6) USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Subscription to Our Email Newsletter
If you subscribe to our email newsletter, we will regularly send you information about our offers. Only your email address is required for sending the newsletter. Providing additional data is voluntary and is used to personalize the newsletter. The newsletter is sent using the double opt-in procedure, meaning we will only send it to you after you confirm your subscription by clicking a link in a confirmation email. By activating the confirmation link, you consent to using your personal data for this purpose under Art. 6(1)(a) GDPR.

You can unsubscribe at any time using the link provided in each newsletter or by contacting info@solara-auckland.com. Upon unsubscribing, your email address will be deleted immediately unless you have expressly consented to further use of your data or we are legally permitted to use it for other purposes.

6.2 Email Newsletter for Existing Customers
If we receive your email during a purchase, we may send you offers for similar products. You can object to this use of your email at any time by contacting info@solara-auckland.com.

 

7) DATA PROCESSING FOR ORDER HANDLING

7.1 General Information

The personal data we collect will be shared with the shipping company tasked with the delivery of your order as far as necessary for delivering the goods. We also pass on your payment data to the commissioned credit institution during the payment process, provided this is necessary for payment processing. If payment service providers are used, we will explicitly inform you about this below. The legal basis for the transfer of data is Article 6(1)(b) of the GDPR.

7.2 Use of Payment Service Providers

  • PayPal
    When paying via PayPal, credit card via PayPal, direct debit via PayPal, or – if offered – "purchase on account" or "installment payment" via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), as part of the payment process. The transfer is made in accordance with Article 6(1)(b) of the GDPR and only to the extent necessary for the payment processing.

PayPal reserves the right to conduct a credit check for payment methods such as credit card via PayPal, direct debit via PayPal, or – if offered – "purchase on account" or "installment payment" via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Article 6(1)(f) of the GDPR based on PayPal's legitimate interest in determining your solvency. The result of the credit check regarding the statistical probability of default is used by PayPal for the purpose of deciding whether to provide the respective payment method. Credit reports may include probability values (so-called score values). Where score values are part of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. Among other things, but not exclusively, address data is included in the calculation of the score values.

For further privacy information, including information about the credit agencies used, please refer to PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by notifying PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractual payment processing.

  • SOFORT
    If you select the "SOFORT" payment method, payment processing will be carried out via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter "SOFORT"), to whom we forward your information provided during the ordering process along with the information about your order in accordance with Article 6(1)(b) of the GDPR. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). The transfer of your data takes place solely for the purpose of payment processing with SOFORT and only to the extent necessary for this.
    For more information about SOFORT's privacy policy, visit: https://www.klarna.com/sofort/datenschutz

8) CONTACT FOR REVIEW REMINDERS

Internal Review Reminder (Not Sent by a Customer Review System)

We use your email address to send a one-time reminder to review your order through our internal review system, provided you have given your explicit consent during or after your order in accordance with Article 6(1)(a) of the GDPR.
You can revoke your consent at any time by contacting the data controller at info@solara-auckland.com.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook Plugins with Shariff Solution

Special additional customs clearance costs and/or import duties are not included in the price and are the responsibility of the customer.

Our website uses social plugins ("plugins") of the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook").

To protect your data when you visit our website, these buttons are not integrated as unrestricted plugins but instead use an HTML link. This type of integration ensures that when you access a page on our website containing such buttons, no connection is made with Facebook's servers. If you click on the button, a new browser window opens, directing you to Facebook, where you can interact with the plugins (if necessary, after logging in).

Facebook Inc., located in the USA, is certified under the US-European Privacy Shield Agreement, which ensures compliance with EU data protection standards.
For more information about the scope and purpose of data collection, as well as the further processing and use of data by Facebook, please refer to Facebook's privacy policy: https://www.facebook.com/policy.php

9.2 Google+ Plugins with Shariff Solution

Our website uses social plugins ("plugins") of the social network Google+, operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

To protect your data when you visit our website, these buttons are not integrated as unrestricted plugins but instead use an HTML link. This ensures that no connection is made with Google+ servers when you access a page containing such buttons. Clicking the button opens a new browser window, directing you to Google+, where you can interact with the plugins (if necessary, after logging in).

Google LLC, located in the USA, is certified under the US-European Privacy Shield Agreement, which ensures compliance with EU data protection standards.
For more information about Google's data collection and processing, refer to their privacy policy: https://www.google.com/intl/de/policies/privacy/

9.3 Instagram Plugin with Shariff Solution

Our website uses social plugins ("plugins") of the online service Instagram, operated by Instagram LLC., 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").

To protect your data when visiting our website, these buttons are not integrated as unrestricted plugins but instead use an HTML link. This ensures that no connection is made with Instagram's servers when you access a page containing such buttons. Clicking the button opens a new browser window, directing you to Instagram, where you can interact with the plugins (if necessary, after logging in).

Instagram LLC, located in the USA, is certified under the US-European Privacy Shield Agreement, which ensures compliance with EU data protection standards.
For more information about Instagram's data collection and processing, refer to their privacy policy: https://help.instagram.com/155833707900388/

10) ONLINE MARKETING
10.1 DoubleClick by Google

This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to display relevant ads to users, improve campaign performance reports, or prevent users from seeing the same ads multiple times. Google assigns a cookie ID to track which ads are displayed in which browser, preventing duplicate displays. Processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 (1) lit. f GDPR.

In addition, DoubleClick can use cookie IDs to track conversions related to ad requests. This occurs, for example, when a user views a DoubleClick ad and later visits the advertiser's website using the same browser to make a purchase. According to Google, DoubleClick cookies do not contain personally identifiable information.

Through the use of these marketing tools, your browser automatically establishes a direct connection to Google's server. We have no influence on the scope and further use of the data collected by Google through this tool and are informing you based on our current knowledge: By integrating DoubleClick, Google receives information that you have accessed the relevant part of our website or clicked on one of our ads. If you are registered with a Google service, Google may associate your visit with your account. Even if you are not registered with Google or are not logged in, it is possible for Google to obtain and store your IP address.

If you object to this tracking process, you can disable cookies for conversion tracking by adjusting your browser settings to block cookies from the domain www.googleadservices.com. Visit Google Ads Settings. Please note that this setting will be deleted if you clear your cookies. Alternatively, you can visit the Digital Advertising Alliance at About Ads to learn more about cookies and manage your preferences. Finally, you can adjust your browser settings to notify you of cookie placements and decide individually whether to accept them or exclude them in certain cases or entirely. However, rejecting cookies may limit the functionality of this website.

Google LLC, based in the USA, is certified under the EU-US Privacy Shield Framework, ensuring compliance with the data protection standards applicable in the EU.

For more information on the privacy policies of DoubleClick by Google, please visit:
https://www.google.de/policies/privacy/

10.2 Use of Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and, as part of Google AdWords, the conversion tracking service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

We use Google AdWords to draw attention to our attractive offers on external websites via advertising (Google AdWords). We can determine the success of individual advertising measures in relation to campaign data. This helps us show ads of interest to you, make our website more engaging, and achieve a fair calculation of advertising costs.

A conversion tracking cookie is set when a user clicks on a Google AdWords ad. Cookies are small text files stored on your computer system. These cookies generally expire after 30 days and are not used to identify you personally. If the user visits specific pages of this website and the cookie has not expired, Google and Solara Auckland can recognize that the user clicked the ad and was redirected to that page.

Each Google AdWords customer receives a unique cookie. Cookies cannot be tracked across AdWords customers’ websites. The information collected using conversion cookies helps generate conversion statistics for AdWords customers who use conversion tracking. Customers receive the total number of users who clicked their ad and were redirected to a conversion-tracking-tagged page. They do not, however, receive information that personally identifies users.

If you prefer not to participate in tracking, you can block this use by disabling Google AdWords conversion tracking cookies in your browser settings. This will prevent your data from being included in conversion-tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising in accordance with Art. 6 (1) lit. f GDPR.

Google LLC is certified under the EU-US Privacy Shield Framework, ensuring compliance with EU data protection standards.

For more information on Google's privacy policies, please visit:
https://www.google.de/policies/privacy/

To permanently disable cookies for ad preferences, adjust your browser settings or install the browser plugin available at:
https://www.google.com/settings/ads/plugin?hl=en

11) WEB ANALYTICS SERVICES
Google (Universal) Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies to analyze website usage. Information generated by the cookie about your use of this website (including the shortened IP address) is typically transmitted to and stored on a Google server in the USA.

This website uses Google Analytics exclusively with the "_anonymizeIp()" extension, ensuring IP anonymization by truncating your IP address, which prevents direct association with a specific person. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there.

In these exceptional cases, data processing is based on Art. 6 (1) lit. f GDPR, reflecting our legitimate interest in statistical analysis for optimization and marketing purposes.

Google processes this data on behalf of Solara Auckland to evaluate website usage, compile reports, and provide other services related to website and internet usage. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other Google data.

You can prevent cookies from being stored by adjusting your browser settings. However, this may limit website functionality. You can also prevent Google from collecting and processing data generated by the cookie related to your use of the website by downloading and installing the browser plugin available at:
https://tools.google.com/dlpage/gaoptout?hl=en

For additional guidance on Google Universal Analytics, visit:
https://support.google.com/analytics/answer/2838718?hl=en

For inquiries, contact us at info@solara-auckland.com.

12) RETARGETING / REMARKETING / RECOMMENDATION ADVERTISING

Facebook Custom Audience via Pixel Method This website uses the “Facebook Pixel” from Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). With explicit consent, this method allows for tracking user behavior after they have viewed or clicked on a Facebook ad. This procedure is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and can help optimize future advertising campaigns. The collected data is anonymous to us, meaning it does not provide us with information about the identity of users. However, the data is stored and processed by Facebook, enabling connection to the respective user profile, and Facebook may use the data for its own advertising purposes according to Facebook's data usage policy (https://www.facebook.com/about/privacy/).

You can allow Facebook and its partners to display ads on and off Facebook. For these purposes, a cookie may be stored on your computer. These processing activities only occur when explicit consent is given according to Art. 6(1) (a) GDPR. Consent to use the Facebook Pixel may only be given by users who are older than 13 years of age. If you are younger, we ask you to seek permission from your parents. Facebook Inc., based in the USA, is certified under the US-EU Privacy Shield agreement, which ensures compliance with the privacy standards applicable in the EU. To deactivate the use of cookies on your computer, you can adjust your internet browser settings to prevent cookies from being stored on your device or delete already stored cookies. However, disabling all cookies may mean that some functions on our website may no longer be available. You can also deactivate the use of cookies by third-party providers such as Facebook at the following website of the Digital Advertising Alliance: https://www.aboutads.info/choices/

Google AdWords Remarketing Our website uses the Google AdWords Remarketing features to advertise for this website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). For this purpose, Google sets a cookie in your browser, which automatically enables interest-based advertising based on the pages you have visited using a pseudonymous cookie ID. The processing is based on our legitimate interest in optimal marketing of our website in accordance with Art. 6(1) (f) GDPR. Further data processing occurs only if you have consented to Google linking your web and app browsing history with your Google account and using information from your Google account to personalize ads you view on the web. In this case, when visiting our website, if you are logged into Google, Google will combine your data with Google Analytics data to create and define cross-device remarketing lists. You can permanently deactivate the setting of cookies for ad preferences by downloading and installing the browser plug-in available at this link: https://www.google.com/settings/ads/onweb/ Alternatively, you can get more information about setting cookies and make adjustments at the Digital Advertising Alliance website: www.aboutads.info. Finally, you can configure your browser to notify you about the setting of cookies and decide individually whether to accept them, or exclude the acceptance of cookies in certain cases or in general. If you do not accept cookies, some functions on our website may be restricted. Google LLC, based in the USA, is certified under the US-EU Privacy Shield agreement, which ensures compliance with the privacy standards applicable in the EU. For further information regarding advertising and Google's privacy policy, you can view it here: https://www.google.com/policies/technologies/ads/

13) RIGHTS OF THE DATA SUBJECT 13.1 The applicable data protection law grants you comprehensive rights as a data subject regarding the processing of your personal data, which we inform you about below:

  • Right of Access according to Art. 15 GDPR: You have the right to request information about your personal data processed by us, including the processing purposes, the categories of data, the recipients or categories of recipients, the planned retention period, the existence of rights to rectification, deletion, restriction of processing, objection to processing, lodging a complaint with a supervisory authority, the origin of your data if not collected by us, the existence of automated decision-making including profiling, and meaningful information about the logic involved and the significance and consequences of such processing.
  • Right to Rectification according to Art. 16 GDPR: You have the right to request the immediate correction of incorrect data and/or the completion of incomplete data.
  • Right to Deletion according to Art. 17 GDPR: You have the right to request the deletion of your personal data under the conditions of Art. 17(1) GDPR. However, this right does not apply if the processing is required to exercise the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or to assert, exercise, or defend legal claims.
  • Right to Restriction of Processing according to Art. 18 GDPR: You have the right to request the restriction of processing your personal data while the accuracy of the data is being verified, if you refuse deletion of your data due to unlawful data processing and instead request the restriction of processing, if you need the data to assert, exercise, or defend legal claims, or if we no longer need the data for the intended purposes, but you require it for the establishment, exercise, or defense of legal claims.
  • Right to Notification according to Art. 19 GDPR: If you have exercised the right to rectification, deletion, or restriction of processing, the data controller must inform all recipients to whom your personal data has been disclosed about the correction or deletion of the data or the restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.
  • Right to Data Portability according to Art. 20 GDPR: You have the right to receive your personal data in a structured, commonly used, and machine-readable format or to request its transfer to another controller, where technically feasible.
  • Right to Withdraw Consent according to Art. 7(3) GDPR: You have the right to withdraw your consent to data processing at any time with effect for the future. In the case of withdrawal, we will delete the affected data, unless further processing can be based on a lawful ground other than consent. Withdrawal does not affect the lawfulness of the processing based on consent before withdrawal.
  • Right to Lodge a Complaint according to Art. 77 GDPR: If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority, especially in the member state of your residence, workplace, or the location of the alleged infringement.

13.2 RIGHT TO OBJECT If we process your personal data based on a legitimate interest, you have the right to object to such processing at any time due to reasons arising from your particular situation, with effect for the future.

If you exercise your right to object, we will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defense of legal claims.

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your data for such marketing. You can exercise this right as described above.

If you exercise your right to object, we will stop processing your personal data for direct marketing purposes.

14) STORAGE PERIOD OF PERSONAL DATA The duration of the storage of personal data is determined by the respective statutory retention periods (e.g., commercial and tax retention periods). After the expiration of the period, the data will routinely be deleted unless further retention is necessary for contract fulfillment or initiation, or if we have a legitimate interest in further storage.